This Privacy Policy explains how Salon Solutions (“the App”, “we”, “us” or “our”) handles information when salon owners, staff members and customers use the App.
1. Information we collect
Account and profile information
- Name, email address, phone number and account identifier.
- Account role, such as salon owner, staff member or customer.
Salon and business information
- Salon name, address, business type, contact details, working hours, salon ID and logo.
- Services, prices, service duration, chairs or service points, staff-related configuration and business preferences.
Booking, queue and customer-management information
- Booking details, selected services, booking time, queue number, queue position, assigned chair, notes and booking status.
- Customer visit history, service history, customer notes and follow-up settings entered by the salon.
Payment-verification information
- Payment amount, booking reference, payment status and a customer’s confirmation that payment was made.
- The App does not collect a UPI PIN, banking password or card PIN.
Photos and media
- Photos selected or captured for salon logos and Smart Service Poster creation.
- Completed-work photos are used to create shareable posters. Exported poster images are designed to remove EXIF location metadata.
Device and technical information
- Notification token and basic device/app information required to deliver notifications and operate the App.
- Local app data used for session continuity, caching and offline functionality.
2. How we use information
- Create and manage owner and customer accounts.
- Provide salon discovery, booking, chair assignment and live queue tracking.
- Send booking, queue, service and payment-related notifications.
- Maintain customer history, reports, business summaries and follow-up tools.
- Generate salon QR cards and Smart Service Posters.
- Protect accounts, investigate errors and prevent misuse.
- Comply with legal obligations and enforce our terms.
3. Data sharing and service providers
We do not sell personal information. Information may be processed by service providers that help the App operate, including Google Firebase services such as Firebase Authentication, Cloud Firestore and Firebase Cloud Messaging. These providers process data under their own terms and privacy practices.
Information may also be shared when a user intentionally uses Android sharing, calling or WhatsApp actions. In that case, the selected external app receives the content chosen by the user.
4. Data storage and security
We use reasonable administrative and technical safeguards intended to protect information. Cloud information is stored using Firebase services, while some information may be cached locally on the device. No system can guarantee absolute security, so users should protect their login credentials and device access.
5. Data retention
We retain account and operational information while it is needed to provide the App, comply with legal requirements, resolve disputes and protect users. The App may apply salon-configured retention periods to booking history and notification history. When an account is deleted, associated personal information is deleted or anonymized unless retention is required for legal, fraud-prevention, security or legitimate record-keeping purposes.
6. Account and data deletion
Users can initiate account deletion inside the App through Settings → Account & Security → Delete Account. Users can also request deletion through our public deletion page:
Deletion may remove the account, profile and associated personal data. Some transaction or security records may be retained where legally required or necessary to prevent fraud and abuse.
7. Permissions used by the App
- Camera and media access: to capture or select logos and completed-work photos for poster creation.
- Notifications: to provide booking, queue and service updates.
- Phone or external-app actions: only when a user chooses to call or share through another app.
8. Children’s privacy
Salon Solutions is a business and appointment-management service and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
9. User choices and rights
Depending on applicable law, users may request access, correction or deletion of their personal information. Users can also change notification permissions in device settings and update available account or salon information inside the App.
10. Changes to this policy
We may update this Privacy Policy when the App, legal requirements or data practices change. The effective date at the top of this page will be updated when material changes are published.
11. Contact
For privacy questions or data requests, contact: